Returns Policy

Return Period

Our return policy extends to 30 days from the date of delivery. After this period has elapsed, we are unable to offer refunds or exchanges. This policy ensures both quality assurance for our customers and sustainable business practices.

Eligible Returns

We accept returns on products that:

• Were shipped directly from Eco Mop House
• Are faulty due to manufacturing defects
• Were incorrectly shipped (wrong item)
• Do not meet our quality standards

All returns must be accompanied by proof of purchase.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned:

• Used cleaning products
• Opened packaging of disposable items
• Customized or personalized cleaning tools
• Items marked as final sale

Refund Process

Our refund process includes the following steps:

1. We will send you an email confirmation when we receive your returned item
2. Our quality control team will inspect the returned product
3. You will receive notification of refund approval or rejection
4. Approved refunds will be processed to your original payment method
5. Credit card refunds typically appear within 5-7 business days

Shipping Costs

Please note the following regarding shipping costs:

• Original shipping charges are non-refundable
• Return shipping costs are the responsibility of the customer
• For defective items, we will reimburse return shipping costs

Important Notes

• Unsuccessful deliveries due to incorrect address information are not eligible for refunds
• For orders with multiple items, refunds apply only to returned items
• Products must be returned in their original packaging
• Include all accessories and components with your return

Contact Information

For any questions about returns or refunds, please contact us:

• Email: ask@ecomophouse.com
• Phone: +1 (204) 272-7385
• Address: 861 William Ave, Winnipeg, MB R3E 0Z5, Canada

Policy Updates

We reserve the right to modify this returns policy at any time. Any changes will be posted on this page with an effective date. Continued use of our services after such modifications constitutes acceptance of the updated policy.