Service Policy

1. Service Overview

At Eco Mop House, we are committed to providing exceptional service for all your eco-friendly cleaning needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our sustainable cleaning products and services.

2. Customer Support Services

2.1 Contact Methods

• Email: ask@ecomophouse.com
• Phone: +1 (204) 272-7385
• Address: 861 William Ave, Winnipeg, MB R3E 0Z5, Canada

2.2 Support Hours

Our customer support team is available:

• Monday to Friday: 9:00 AM - 5:00 PM EST
• Saturday: 10:00 AM - 4:00 PM EST
• Sunday: Closed

3. Product Care Services

3.1 Available Services

• Mop head replacement
• Handle repairs and replacements
• Spray mechanism maintenance
• Cleaning pad restoration
• Product maintenance consultation
• Eco-friendly cleaning advice

3.2 Service Timeframes

Standard service times:

• Assessment: 1-2 business days
• Minor repairs: 2-3 business days
• Major repairs: 5-7 business days
• Replacement parts delivery: 3-5 business days

4. Warranty Services

4.1 Standard Warranty

All new products purchased from Eco Mop House include:

• 30-day satisfaction guarantee
• 1-year warranty against manufacturing defects
• Free replacement parts for defective components (reported within 14 days of purchase)

4.2 Extended Care Program

Optional extended care services include:

• 2-year extended protection
• Priority repair service
• Free replacement of worn components
• Quarterly maintenance check-ups

5. Eco-Friendly Services

5.1 Sustainable Solutions

• Eco-friendly cleaning consultations
• Sustainable product recommendations
• Green cleaning workshops
• Environmental impact assessments
• Recycling program participation

5.2 Educational Services

• Sustainable cleaning workshops
• Product care demonstrations
• Environmental awareness sessions
• Green cleaning certification

6. Service Pricing

6.1 Assessment Fees

• Basic assessment: Free
• Detailed product evaluation: $25
• Sustainability consultation: $45

6.2 Service Costs

• Minor repairs: $20-35
• Major repairs: $45-90
• Custom solutions: Quote provided per project

7. Quality Assurance

Our commitment to quality includes:

• Professional assessment of all products
• Thorough testing after service
• Documentation of all repairs
• Satisfaction guarantee on services
• Follow-up quality checks

8. Service Requests

8.1 How to Request Service

1. Contact our support team
2. Describe the service needed
3. Receive initial assessment
4. Schedule service if needed
5. Approve service quote

8.2 Required Information

• Product name and model
• Purchase date and location
• Issue description
• Photos of damaged components
• Preferred service timeline

9. Service Guarantees

We stand behind our services with:

• 90-day warranty on repairs
• Satisfaction guarantee
• Price match on comparable eco-friendly services
• Professional workmanship
• Genuine sustainable materials

10. Updates to Service Policy

Eco Mop House reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.